Question

Why can my colleague not access my organization on RoundTables?

Answer

You colleague may not be able to access your organization on RoundTables for the following reasons.

1. They have a domain variation that has not been whitelisted (authenticated) by your organization
2. They have not yet been approved by an admin of your organization
3. They selected, or created, a different organization during registration
4. They are already registered to a separate organization on RoundTables

RoundTables utilizes domain authentication for enhanced security and protection. Users with a domain not associated with a organization/entity profile are unable to receive invitations or access RoundTables.  

See Whitelisting email domains

RoundTables requires all users to be approved by an admin prior to accessing areas other than their personal profile. Admins can approve and update user permissions via the Permissions tab located within My Organization.

Currently, RoundTables supports single-organization access. If the user invited mistakenly joined the incorrect organization, or registered a new organization, please contact Support immediately.  

Currently, RoundTables supports single-organization access. Existing users registered to the incorrect organization must contact support for manual reassignment, pending Admin approval. 

MORE RESOURCES

How can I add back a declined or removed user?